Our staff do not have access to customise your card
This is so that no mistakes or typos can be made accidentally by us (spell-checkers have a habit of changing words) and it ensures that you receive your order printed exactly as you intended.Unfortunately this means that our staff cannot input your details if you send it by email/attachment or in a message etc. Though, our staff can crop your uploaded photos if it's required it to fit the card.
Below is some general help on customising some of the fields that may appear on some of our cards;
PLEASE NOTE: Not all cards have the same fields, you may find that some of the items below are not applicable.
Flyer ID
In order to have a flyer ID, you will need to have registered with the CAA. You can do this on the CAA Website (UK only).
Your flyer ID will start with GBR-RP- followed by a series of letters and numbers. This is the ID number you should enter in to our customisation system including the 'GBR-RP-'
Our system will accept only UK flyer IDs for UK card designs.
Make sure you use the minus key for the - symbol/letter
European flyers will need to select a card designed for the country in which they registered.
Flyer Expiry Date
This the date in which your flyer registration expires. For UK flyers this is 5 Years from registration.
Use the date format DD/MM/YYYY eg 01/02/2025
Only use the / character to separate the dates full-stops '.', dashes '-'and spaces will give you an error!
Do not use month names such as January or Feb, this will also error. The system will only accept dates in the DD/MM/YYYY format.
*If you registered in the UK before Dec 2020, your flyer ID will start with 'FLY-' followed by 6 Characters.
If you are a member of BMFA or FPVUK, start your Flyer ID with 'BMFA' or 'FPVUK' followed by your membership number.
Use the words DO NOT PRINT if you do not want your flyer expiry date printed on your card.
Operator ID
In order to have an operator ID, you will need to have registered with the CAA. You can do this on the CAA Website (UK only).
Your operator ID will start with GBR-OP- followed by a series of letters and numbers. This is the ID number you should enter in to our customisation system including the 'GBR-OP-'
Our system will accept only UK operator IDs for UK card designs.
Make sure you use the minus key for the - symbol/letter
European flyers will need to select a card designed for the country in which they registered.
Use the words DO NOT PRINT if you do not want your operator ID on your card
Operator Expiry Date
This the date in which your operator registration expires. For UK flyers this is 1 Year from date of registration/renewal.
Use the date format DD/MM/YYYY eg 01/02/2025
Only use the / character to separate the dates full-stops '.', dashes '-'and spaces will give you an error!
Do not use month names such as January or Feb, this will also error. The system will only accept dates in the DD/MM/YYYY format.
*If you registered in the UK before Dec 2020, your flyer ID will start with 'OP-' followed by 7 Characters.
Use the words DO NOT PRINT if you do not want your operator ID printed on your card.
Date Registered
This the date in which you registered with the CAA. If you have already registered, you can do this on the CAA Website (UK only).
Use the date format DD/MM/YYYY eg 01/02/2025
Only use the / character to separate the dates full-stops '.', dashes '-'and spaces will give you an error!
Do not use month names such as January or Feb etc, this will also error. The system will only accept dates in the DD/MM/YYYY format.
Use the words DO NOT PRINT if you do not want your registration date printed on your card.
Sub-Categories
Sub-Categories are A1, A2, A3. If you have just passed your basic online theory test with the CAA this will entitle you to A1 and A3 sub-categories (but not A2). If this is the case enter 'A1/A3' which is the default sub-categories after completing the initial CAA online training/registration.
If you have studied with a flight-school and completed a further test(s) then this will entitle the pilot to sub-category A2. Enter 'A2' or 'A1-3'
There isn't much space on the card to customise this, so please avoid more than 4 characters.
RAE
RAE is a Recognised Assessment Entity. It is authorised by the CAA to deliver A2 Certificate of Competence drone courses (so you can operate in the A2 subcategory of the open category) and also in the specific category if you complete a GVC drone course.
You will find the RAE number on your certificate, usually under their logo.
If you do not have the RAE or not sure what CofC or GVC is, then you have most likely purchased the wrong card and will need to contact us to get this changed.
Please note; we will not print their RAE logo on your card.
Why do I have to send a copy of my registration certificate?
The QR code on each of the cards allows the person scanning it to download a copy of your original CAA/EASA documentation, the actual proof of your registration to any official that may require it. Our cards alone may not be accepted as proof as it is not issued by the CAA or EASA.
Can I have a card if I have not registered with the CAA or EASA?
No. We only issue cards to registered users and reserve the right to cancel orders if it is apparent if the card recipient is not registered.
We do not print the cards as toys, special effects or amusement.
Can you print a different name or details on the card?
We will only print what is registered on the CAA database or shown on the certificate issued by the CAA or EASA. This includes adding or amending a name to an abbreviation or nick-name. What is printed on the certificate or listed in the relevant authorities database is what will be printed.
Why is there a delay for a response when I order from eBay or Amazon?
Amazon takes a while to process your order before notifying sellers, sometimes up to 24 hours (mostly 2 to 3 hours), eBay is fairly quick at notifying sellers that there is a new order, however; as this is the only part of the process that is not automated, we have to manually take the information from the sellers accounts (both Amazon/eBay) and type it into our printing system. This can take a little while to do and usually happens during the day.
Please bear with us. We would love to automate this and make it instant (just like ordering from our website)!
How often do you print the cards?
Most days during the week. The main print run is between 1pm and 2pm.
My card sub-categories are different to the document/certificate I uploaded
We will always send the card that has been purchased regardless of the document you upload, that is; provided you are entitled to those sub-categories.
For instance, if you purchase an A1/A3 card but you are also entitled to sub-category A2 and upload a certificate with A2, we will still print A1/A3 sub-category card.
Why? because our payment provider (and eBay/Amazon) insist that we print and send the item that has been purchased.
In the past we tried to be helpful and swap the cards over, however after several complaints to our card provider/eBay from customers who did actually want the lower sub-category card, we were threatened to have our service withdrawn as it is stipulated in the service terms & conditions we must abide by.
We will always print and send the actual product purchased regardless of any other factors/documents unless;
#1 The customer is not entitled to the sub-categories.
#2 The customer emails us asking to change it prior to the card being processed or printed.
